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COVID-19: delays & other impacts


We are working harder than ever to deliver parcels for our customers across the United States and Australia during these turbulent times. 

You can find all of our delivery updates below.

With more people shopping online and reduced flights, some customers are experiencing delivery delays during this time.

Zone 1 - New Zealand (10-20 working days)

Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)

Zone 3 - Rest of the world (25-30 working days)

 

Express service:

Express service will continue to receive priority despatch for all locations where air capacity is available.

Please visit this page for suspension of services for this product to select countries.

Signature on delivery for this service impacted in most destinations. 

 

Estimated international delivery speeds

Zone

Express parcels

Zone 1

New Zealand*

3-9 business days

Zone 2

China

4-8 business days

Zone 3

Japan

6-10 business days

Korea

4-8 business days

Singapore

4-8 business days

Hong Kong

4-8 business days

Indonesia

4-8 business days

Malaysia

4-8 business days

Thailand

5-9 business days

Zone 4

USA^

7-20 business days

Canada

7-15 business days

Zone 5

Pacific Islands

Suspended

Zone 6

UK

6-10 business days

Ireland

6-10 business days

Zone 7

Major Europe

7-13 business days

Zone 8

See zones list

8-18 business days

Zone 9

See zones list

8-18 business days

 

Thanks again for your patience, we really appreciate it. 

Stay safe!