COVID-19: delays & other impacts

We are working harder than ever to deliver parcels for our customers across the United States and Australia during these turbulent times. 

You can find all of our delivery updates below.

With more people shopping online and reduced flights, some customers are experiencing delivery delays during this time.

• Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed. See our full list of temporarily suspended destinations.
• International parcel ETA’s continue to be impacted:

Zone 1 - New Zealand (10-20 working days)

Zone 2 - North America, Western Europe, Asia and the Pacific (21-28 working days)

Zone 3 - Rest of the world (25-30 working days)

 

Express service:

Express service will continue to receive priority despatch for all locations where air capacity is available.

Please visit this page for suspension of services for this product to select countries.

Signature on delivery for this service impacted in most destinations. 

 

Estimated international delivery speeds

Zone		Express parcels
Zone 1	New Zealand*	3-9 business days
Zone 2	China	4-8 business days
Zone 3	Japan	6-10 business days
	Korea	4-8 business days
	Singapore	4-8 business days
	Hong Kong	4-8 business days
	Indonesia	4-8 business days
	Malaysia	4-8 business days
	Thailand	5-9 business days
Zone 4	USA^	7-20 business days
	Canada	7-15 business days
Zone 5	Pacific Islands	Suspended
Zone 6	UK	6-10 business days
	Ireland	6-10 business days
Zone 7	Major Europe	7-13 business days
Zone 8	See zones list	8-18 business days
Zone 9	See zones list	8-18 business days

 

Thanks again for your patience, we really appreciate it. 

Stay safe!