International delivery delays and service updates
*Many international routes are currently suspended, and remaining routes have lower flight frequencies. This may cause longer transit times.
*Items may be held longer than usual by Australian and overseas customs authorities.
*Deliveries to overseas also depend on overseas postal and delivery services. Restrictions and operating constraints are causing delays in most countries.
If you need your items in a rush, please select the express shipping service.
Free shipping for all orders over AUD$ 100 (Only Australia)
Standard: $7 (2-4 working days, NO POX, PARCEL LOCKERS for Standard)
Express: $12 (Within 2 working days)
Shipping Internationally by Australia Post or DHL eCommerce:
Standard international post: 10 to 28 business days (Covid-19 impacts)
Express International courier: 4-7 working days
Shipping to an address within Australia may take 2-4 working days to Eastern States and 6 working days for Western Australia and the Northern Territory.
Once your order has shipped you'll receive the tracking number and link.
We ship internationally with Australian Post or DHL or DHL eCommerce.
There are 2 options: Standard international post, Express International courier.
Standard international post takes about 10 to 28 business days to arrive after being shipped. (Covid-19 impacts)
Current delivery times
Delivery zones / time frame
Zone 1 - New Zealand (10-16 working days)
Zone 2, 3 & 4 - Asia and the Pacific, North America and Western Europe (10-28 working days)
Zone 5 - Rest of the world (14-30 working days)
Due to the cancellation of many international flights and country-specific restrictions, overseas transit times may be delayed.
Express International courier: Please allow 4-7 business days (Some remote locations may take 3- 14 days) for your parcel to arrive. Express Courier International Delivery: (A tracking code will be provided courtesy of DHL or Australian Post).
Once your order has shipped you'll receive a tracking number.
Middle east countries (P.O BOX requirement)
There are countries that only accept shipments labelled with P.O Box address. Shipments for those destinations will be returned to the shipper if no P.O Box is displayed in the address:
*Papua New Guinea
*United Arab Emirates
DUTIES AND TAXES
Our European customers are probably aware that your strict customs officers may charge a duty along with a shipping and handling fee. We’re sorry that you may incur this extra cost but there is nothing we can do.
If you are trying to order RESQMÉ but we don't ship to your country - send an email to firstname.lastname@example.org and we'll do our best to provide you a shipping quote.
IF THE PARCEL IS RUNNING LATE
- If it’s within two days of the ETA, just sit tight – it won’t be far away!
- If it’s been 2-3 business days from the last day of the ETA window, we recommend contacting your local postal authority to check on its whereabouts. When speaking to them, refer to the local reference number (You can find the local reference number on the tracking pages.) to help them locate your order.
- Once a parcel has arrived in its destination country, the local postal authority for that country will deliver it – which means they control the final delivery date.